We’re here to meet your needs. If you have some kinds words to say or if you’re unhappy with our service, we want to know.

How to get in touch with us

There are a number of ways for you to get in touch with us:

Call one of our friendly staff on 0800 275 626

Click on the Live Chat icon on our website.

Email us at: info@instantcahonline.co.nz

What to do if you have a complaint

We want to know if we haven’t met your expectations. If you have a complaint, please tell us, as it gives us a chance to address your concerns and improve our service.

If you have a complaint or issue, here’s what we recommend:

Speak with us first and we’ll try to resolve the issue straight away. If we can’t resolve the issue straight away, we are committed to resolving it within 2 weeks. In the majority of cases, issues are resolved within 10 business days.

If your issue still isn’t resolved, you can escalate it our Disputes Resolution team.

What to do if you have a compliment

We always enjoy hearing about great experiences from our customers and the things we are doing right. If you have a compliment about our service you would like to share please email us as info@instantcashonline.co.nz